Refund & Cancellation Policy

You may cancel an engagement at any time by writing to support@trishula.services from the email address registered with us. The date we receive your written request is treated as the cancellation date, and the refund entitlement is calculated based on the stage the work has reached on that date.

• Cancelled before work begins (within 7 days of payment and before any document preparation): 100% of professional fees refunded.
• Cancelled after documentation has started but before any submission to an authority: up to 50% of professional fees refunded, based on work already performed.
• Cancelled after an application, return or form has been submitted to an authority: professional fees are non-refundable, as the service has been delivered.

Government fees, statutory charges, stamp duty, digital signature costs, registry fees and other third-party charges are non-refundable once paid to the relevant authority or vendor, regardless of the outcome. These amounts are quoted separately from professional fees precisely so that this distinction is clear before you pay.

If an application is rejected or objected to by an authority, we will re-file or respond once at no additional professional fee where the rejection resulted from an error on our part. Where the rejection results from incorrect or incomplete information supplied by you, from a change in law, or from the discretion of the authority, professional fees are not refundable and any fresh government fee is payable again.

• Services already completed and delivered.
• Consultation and advisory sessions that have been held.
• Engagements where you have failed to provide required documents for more than 60 days despite reminders.
• Engagements terminated by us because false or misleading information was supplied.

Email support@trishula.services with the subject line “Refund Request”, quoting your invoice number, payment reference and the reason for cancellation. We acknowledge requests within 3 working days and confirm the eligible amount within 7 working days.

Approved refunds are credited to the original payment method used. Once initiated, the amount typically reflects in your account within 7 to 10 working days, subject to your bank or card issuer's processing time. We do not process refunds in cash or to a third-party account.

Where a payment is debited twice or where money is debited but the transaction fails, the full amount is refunded on verification with the payment gateway, normally within 7 working days. Report such transactions to support@trishula.services with the transaction reference.

If you are not satisfied with a refund decision, write to support@trishula.services with the subject line “Grievance”. Escalated matters are reviewed by a partner and answered within 30 days.