Service Delivery Policy

All deliverables — certificates, acknowledgements, filed forms, computations, financial statements, invoices and receipts — are delivered electronically. They are emailed to the address registered with us and, where you have dashboard access, made available under your account. We do not ship physical products, and no shipping or delivery charges are levied.

Work begins after (a) the quotation is accepted in writing, (b) the payment stated in the quotation is received and confirmed by the payment gateway, and (c) the complete set of required documents is received from you. Delivery timelines are counted from the latest of these three events.

• Written advisory note or opinion — 5 to 7 working days from receipt of complete background information.
• Compliance health check report — 7 to 10 working days from receipt of records for the period under review.
• Structure or tax planning recommendation — 7 to 10 working days, depending on the number of alternatives modelled.
• Payment receipt — issued within 24 hours of payment confirmation.

These are indicative timelines for our part of the work. Because we advise rather than file, the time an authority takes to process, approve or issue a certificate is outside our control and is not included in these estimates.

Where a deliverable is delayed, we will inform you of the reason and the revised expected date. Common causes of delay include incomplete documentation, pending digital signatures or OTP approvals from you, portal delays in receiving the records we have asked for, the scope widening after work has begun, and public holidays.

If a paid service has not been delivered and no acceptable explanation has been provided, write to dhaminibaskar@gmail.com with your invoice number. If we are unable to deliver the service, the professional fee for the undelivered portion is refunded in accordance with our Refund & Cancellation Policy.

Copies of deliverables remain available in your dashboard for the duration of your engagement and are retained by us in line with our Privacy Policy. Re-issue of previously delivered documents is provided free of charge on request within the retention period.

Questions about the status of a deliverable may be sent to dhaminibaskar@gmail.com or raised by phone at +91 89398 23955 during business hours (Mon–Sat, 9:30 AM – 6:30 PM IST).